Customer Satisfaction Research

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Most of the companies of various business sectors lose 45% to 50% of their customers in every five years and enticing and winning new customers can be up to 20 times more expensive than retaining the existing customers. Companies often want to know what makes buyers prefer one supplier to another. It is Customer Satisfaction that leads to a customer’s returning and buying more and in communicating their favorable experiences regarding products and services. Our well-devised customer satisfaction programs are efficacious for wining and maintaining customers for life. Over the years, we have conducted hundreds of customer satisfaction surveys and researches, leading to a Customer Satisfaction Index (CSI) portfolio. This enables comparisons with companies of other industries to be made and proves rather constructive in benchmarking our Indian and Foreign clients for betterment of business profitability in the future.